I worked at a local grocery store and I was in line and I saw these group of girls being rung up by my co worker. The girls had a lot of items in their cart and when they were getting ready to pay their card was declined so they decided to pay in cash which led then to have to put some items back. While they were doing that a very tall guy behind them sneered at them while he said “you don’t gotta be holding up the I’m sorry for what I said when I was docking the boat shirt and I will buy this line”. The girls just looked at him as if it was a joke then that guy said ”maybe you should not have gotten so much stuff in your cart”. I saw him starting to get angry and yell at these girls then one of the girls said “well maybe you should keep your comments to yourself dickhead”. I looked at them and they started to argue with the man who then said “maybe you should make more money then I mean why did you put that stuff in your cart if you can’t afford it?” Then the girls got like hostile and threatened to beat this guy up they had enough so they just walked out of the store while they said “rude and disrespectful beat your ass right now” afterwards my co worker rang up that man and I saw them mocking those girls after they left and my co worker had the audacity to agree with that man by telling him that they were wasting their time. I thought the whole thing was messed up if that customer did that in front of me I would have kicked him out of my line.I said “Excuse me, ma’am, would you mind if I went ahead of you? I’m in a hurry and I only have one item.” She gave me a nasty look and said “No. I’m in a hurry too.” I waited while the clerk rang up her items. The customer disputed the price of nearly every item as it was rung up, making the clerk explain to her what the correct price was. Finally all the items were rung up. The customer then reached into her purse and pulled out a wad of coupons and shuffled through it looking for ones that corresponded to her purchases. She handed about eight coupons to the clerk.
A lady saw the I’m sorry for what I said when I was docking the boat shirt and I will buy this farther register opening and crossed in front of the queue to go to it. Space was just a cart wide for folks still shopping to get through. I said “excuse me but there is a very long line here waiting for the registers, you need to go to the back.” She replied “no one is in line for THAT register.” I pointed out that the aisle from that register was very narrow and running a line of carts up there would cut off shopping and everyone else had been doing just fine with waiting and taking the next available register. She continued to the register. The cashier didn’t know she had cut in line until the front person and a few others said, “Hey, she cut in front!” The cashier was half way through the cart so she finished. She then apologized to the queue stating it is easier to just finish up with folks like that than start a ruckus at that point and cause a longer delay. It was all very polite, but that woman knew exactly what she was doing and decided she was better than the more than 10 customers waiting politely in line.I was a cashier in a big box home improvement store. This store was well known ( at that time ) for poor customer service and not having prices properly marked. [ I believe they’ve improved since those days ] A customer came through my line who was already irate because he had been getting really poor attention and customer service. During those days we were so short handed that it was impossible for the workers to even do a good job. Add to that the ones who tried were so over stressed and over worked that they would sometimes try hide from customers. So my customer was really grumpy when he got to me. Then I tried scan a board he brought which didn’t have a price on it and that seemed to be the last straw for this guy. He went into a major meltdown at me, as if I had killed someone’s new born baby. It wasn’t for just a moment either and he escalated the longer he went. His lady tried to calm him with no luck.